Frequently Asked Questions
Collapsible content
When will I receive my ordered item(s)?
Orders generally ship within 9-14 days of your order being confirmed. Personal communication will be maintained to keep you updated on the progress of your order.
For more information, see our shipping policy.
How durable are the products?
Our Commitment to Quality
All our products are manufactured (unless otherwise specified) using aluminium, stainless or mild steel. These materials are highly durable and can last a lifetime with proper cleaning and care.
Coastal Areas and Corrosion
Due to our commitment to quality we properly treat and coat all our products in order to prevent rusting and corrosion. With proper cleaning and care, your products can last a lifetime.
However, due to coastal weather conditions, rust and corrosion are inevitabilities when installing any sort of metal fixtures in coastal areas. For this reason, we recommend stainless steel for products that will be installed in coastal areas, especially if these products will be used outdoors.
Do you do custom designs?
Yes, we do custom designs on request. Feel free to contact us and we will gladly assist you to create the design of your choice.
Which payment methods do you accept?
You can pay via PayFast, Ozow or a bank deposit.
When an order is placed and the bank deposit option is selected, but payment isn’t made within 21 days, the order will be cancelled.
How do I clean my product?
All our products are coated for increased durability and resistance against the elements. This also eases the cleaning process, which consists of simply taking a damp cloth and any suitable cleaning agent and wiping any dirt/grease from your product.
Which design changes may occur when my product is manufactured?
To ensure laser cut compatibility, quality and durability, some minor changes may be made to the design of your product. These include:
Joins
When your design is cut, certain elements need to be joined to the rest of the steel sheet. An example would be the centre piece of an “o”, which would otherwise be disconnected from the rest of the sign and would subsequently fall out.
Edge bends
In order to preserve your product’s strength by improving its rigidity, larger products are sometimes cut and bent on the edges. This will lower the odds of the item being damaged during transport and installation.
Powder-Coating Colour
Your chosen powder-coating colour may vary slightly from the preview shown on the site. Feel free to enquire for real-life examples.
How does the process work?
Order and Confirmation
First, your order is placed and confirmed.
On the website, this is accomplished by choosing one of our wide range of designs, customizing it to your liking, and making payment.
If you want to create a completely custom design, order confirmation will commence once you are satisfied with the design and payment is made.
Cutting
Once the order has been confirmed, any necessary alterations for laser-cut compatibility are made and a cut file is prepared.
The items are then laser-cut.
Coating
All our products are sent for coating. Aluminium, mild steel and standard stainless steel are coated with the colour of your choice, while our brushed stainless steel items are given a clear coat for protection against the elements.
Quality Control
Upon receiving the coated item(s) from the powder coaters, we inspect the product(s) to confirm if it has been coated to specifications and our standards of quality. If an error was made or if it doesn’t live up to our desired quality standards, the item(s) are sent back to be re-coated. This may cause a delay in delivery.
Delivery/Installation
Your items are delivered to you with all the necessary fixings to mount it to your wall, or if you requested installation, we install the product for you.
Follow up
In keeping with our commitment to delivering quality service, we strive to follow up with our clients after delivery to ensure they are fully satisfied and know that we are just a phone call away should they have any further questions.